metawhat
Refund and Cancellation Policy
Last updated: 1 September 2026
This policy explains how refund, return, and cancellation requests are handled for metawhat software access, subscriptions, wallet credits, and related platform usage.
Return policy
metawhat provides software and digital services. Because software access, platform configuration, WhatsApp messaging setup, wallet usage, and related digital services are intangible goods, purchases are generally not eligible for refund, rebate, compensation, or restitution once access or service delivery has started.
Customer responsibility
Before purchasing or using the service, the customer is responsible for reviewing the platform, plan, credits, features, integrations, and service suitability for their business needs. By continuing with payment or usage, the customer confirms that the service is adequate for their intended use.
No refund after service delivery
No refund will be issued for consumed wallet credits, message charges, template processing, connected provider charges, completed billing periods, setup work, digital access, or any service already delivered, even if the software later contains flaws, limitations, downtime, or issues outside metawhat's direct control.
Exceptions
Refunds may be considered only for duplicate payments, verified billing mistakes, or payments collected without service activation. Any approved refund remains at metawhat's discretion and may exclude taxes, payment gateway charges, provider fees, and already consumed usage.
Cancellation
A cancellation request stops future renewals or future service usage where applicable. Cancellation does not automatically create a refund for the current billing period, already delivered services, or consumed wallet balance.
Contact
For refund, cancellation, billing, or account questions, contact us at support@metawhat.in.